PRIVACY
POLICY
Last Updated: 4 August 2026
PRIVACY POLICY
When you visit our website and use our services, you trust Elliotts Ltd with your personal information. We take your privacy very seriously. In this privacy policy, we explain what information we collect, how we use it and what rights you have in relation to it.
This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (collectively referred to as our “Services”).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE USE YOUR INFORMATION?
- WILL YOUR INFORMATION BE SHARED WITH ANYONE?
- WHO WILL YOUR INFORMATION BE SHARED WITH?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- DO WE USE GOOGLE MAPS?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- UK GDPR RIGHTS AND COMPLAINTS
- DATA BREACH
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO WE MAKE UPDATES TO THIS POLICY?
- HOW CAN YOU CONTACT US ABOUT THIS POLICY?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our products and services, submitting an enquiry, registering your details on our website, or otherwise contacting us.
The personal information we collect may include:
- Name • Business name • Business address • Telephone number • Email address • Company information • Any other information you choose to provide
Payment Data
Elliotts Ltd does not process online payments through its website. Any payment information provided during the course of business will be handled securely and only used for the purpose of fulfilling contractual obligations.
Information automatically collected
When you visit our website, we may automatically collect certain information, including:
- IP address • Browser type and version • Device information • Operating system • Usage information • Referral URLs • Analytics data • Cookie identifiers
Information collected from other sources
We may obtain limited information from public databases, marketing partners, social media platforms and other third-party sources where permitted by law.
HOW DO WE USE YOUR INFORMATION?
We use your information to:
- Respond to enquiries and provide quotations • Deliver products and services • Send service updates and administrative information • Send marketing communications where consent has been provided • Improve our website, products and services • Analyse website usage and performance • Comply with legal obligations • Protect our business against fraud and misuse.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share information where necessary:
- With your consent • To fulfil contractual obligations • To comply with legal requirements • To protect our legal rights • To prevent fraud or criminal activity
WHO WILL YOUR INFORMATION BE SHARED WITH?
We may share information with trusted third-party service providers, including:
- Website hosting providers • IT support providers • Marketing platforms • Analytics providers • Delivery and logistics partners • Professional advisers
We do not sell your personal information to third parties.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We use cookies and similar technologies to improve website performance, analyse visitor behaviour and support marketing activities.
Further details can be found in our Cookie Policy.
DO WE USE GOOGLE MAPS?
Yes. Our website may use Google Maps to help visitors locate our premises.
By using Google Maps on our website, you agree to Google’s Terms of Service and Privacy Policy.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
When information is no longer required, it will be securely deleted or anonymised.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration or destruction.
While we take reasonable precautions, no method of internet transmission is completely secure and we cannot guarantee absolute security.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect or market to individuals under 18 years of age.
If we become aware that personal information has been collected from a person under 18, we will take steps to delete it promptly.
WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have the right to:
- Access your personal information • Correct inaccurate information • Request deletion of your information • Restrict processing • Object to processing • Request data portability • Withdraw consent
To exercise these rights, please contact us using the details below.
UK GDPR RIGHTS AND COMPLAINTS
Elliotts Ltd processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you are unhappy with how we have handled your personal information, we would welcome the opportunity to resolve your concerns directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
You can find further information about your data protection rights and how to make a complaint on the ICO website.
DATA BREACH
A privacy breach occurs when there is unauthorised access to, collection, use, disclosure or disposal of personal information.
You will be notified about any breach where Elliotts Ltd believes there is a risk to your rights and freedoms as a result of the breach.
In the event that Elliotts Ltd becomes aware of a security breach that has resulted in, or may result in, unauthorised access to, use of, or disclosure of personal information, we will promptly investigate the matter and notify the Information Commissioner’s Office where required by law.
CONTROLS FOR DO-NOT-TRACK FEATURES
Some browsers include a Do-Not-Track (“DNT”) feature.
As there is currently no consistent industry standard for recognising DNT signals, our website does not currently respond to them.
DO WE MAKE UPDATES TO THIS POLICY?
Yes. We may update this privacy policy from time to time to reflect changes in legislation, technology or business practices.
The revised version will be effective immediately upon publication on our website.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any questions regarding this privacy policy, please contact:
Elliotts Ltd
Stoke Orchard
Bishops Cleeve
Cheltenham
GL52 7DG
Email: info@elliottschelt.co.uk
Telephone: 01242 678 586
HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
You may request access to, correction of, or deletion of your personal information by contacting:
info@elliottschelt.co.uk
We will respond to your request within one month, in accordance with applicable UK data protection legislation.